If you’ve ever pulled up to an Ergo Bank ITM and thought, “Wait… am I really going to talk to a person on a screen?”, then that’s perfectly understandable.

Trying something new can feel uncomfortable, especially when it comes to banking. But here’s the bright side: when you use an Ergo Bank ITM, you’re not talking to a robot, a recording, or someone halfway across the world.

You’re talking to a real Ergo Bank teller, someone who works here, lives here, and is ready to help.

What Is a Video Teller?

A video teller is a real bank employee who assists you through Ergo Bank’s Interactive Teller Machines (ITMs) using secure video technology.

Think of it like this:

  • An ATM gives you limited options and no human help
  • An ITM gives you the convenience of a machine plus the support of a live teller

With an ITM, you can:

  • Deposit cash or checks (no envelope needed)
  • Ask questions in real time
  • Get help if you’re unsure what to do
  • Complete most teller transactions, even when the branch is closed

And yes, the teller can see and hear you, just like a normal conversation at the counter.

The Real People Behind the Screen

One of the biggest misconceptions about ITMs is that they feel impersonal. In reality, it’s the opposite.

When you’re connected to a teller via the ITM, you talk to a real Ergo Bank team member whose job is to make your experience easy and comfortable.

Meet Your Video Tellers

“Some customers were hesitant to try the ITM at first, but once they gave it a chance, they quickly realized just how easy and convenient it is!”

– Angeleena Cavanaugh, Customer Service Representative, Ergo Bank

Image of Matt Baker
“I’ve really enjoyed getting to know our customers over the past couple of years and helping new ones feel comfortable using the ITM. Seeing their smiles after that first experience, usually followed by, ‘Wow, that was pretty simple,’ is always rewarding.”

– Matt Baker, Customer Service Representative, Ergo Bank


Important reminder: These are not outsourced support reps. They’re part of the Ergo Bank team, and they care just as much as the tellers you see inside the branch.
 

Why Talking to a Video Teller Feels Easier Than You Think

If you’re hesitant about video teller technology, that’s completely normal. Many customers feel unsure the first time, especially if they’re used to traditional in-branch banking.

Here’s what usually surprises people:

  • The screen is easy to see and hear
  • The teller walks you through each step
  • You can ask questions anytime
  • You’re never rushed
  • You don’t have to “figure it out” on your own

And if you ever feel stuck? The teller is right there with you.

When ITMs (and Video Tellers) Really Shine

Ergo Bank’s ITMs are designed for real life, not perfect schedules.

They’re available:

  • Monday–Friday: 7 a.m. – 7 p.m.
  • Saturday mornings: 7 a.m. – 12 p.m.

That makes them especially helpful if:

  • You work long or irregular hours
  • You’re a farmer starting early or finishing late
  • You own a small business and deposit after closing
  • You’re juggling kids, work, and errands
  • You don’t want to rush to the bank before 5

And yes, you still get a real teller, even when the branch lobby is closed.

Why Rural Customers Love Video Tellers

In rural Wisconsin, convenience matters, but so does trust.

For many customers, driving into town during the workday isn’t easy. Video tellers help bridge that gap by offering personal service without requiring a trip inside the branch.

Customers appreciate that:

  • They can stay in their vehicle at the drive-thru
  • They don’t have to wait in line
  • They can bank before or after work
  • They’re still talking to a real person

It’s banking that fits rural life, not the other way around.

How Your First Video Teller Experience Works

Trying an ITM for the first time? Here’s what to expect:

  1. Pull up to an Ergo Bank ITM (drive-thru or lobby)
  2. Tap the screen to begin
  3. Choose to speak with a teller
  4. Insert your debit card or ID
  5. Deposit your cash or checks (no envelope)
  6. Confirm your transaction and grab your receipt

That’s it. The teller stays with you the whole time.

Ready to Meet Your Video Teller?

Next time you’re at an Ergo Bank ITM, tap the screen and say hello. You might be surprised how comfortable, and convenient, it feels.

Find an ITM Near You